Knowledge base

How does the Online Emergency Request work?

The Online Emergency Request is the fastest way to request help โ€” no queue and no need to call. Here's how it works.

Step 1: Share your location

Tap 'Share my GPS location' or enter your address. Your location helps us find you fast.

Step 2: Add details and photos

Enter your name, phone and vehicle details and optionally add photos of the breakdown or damage, so we send the right help.

Step 3: Get confirmation and ETA

Your request reaches our dispatch instantly. You receive a confirmation by email and WhatsApp and we call you with an arrival time.

Why report online?

Online is faster: your location and photos arrive instantly, you don't wait on hold and you get a clear confirmation. In extreme emergencies you can of course always call directly.

Need help now?

Report your breakdown online or call us directly โ€” available 24/7.

085 060 1624
Online Emergency

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